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Our rugs are crafted from premium natural fibres—wool or cotton—each with unique qualities. Expect slight variations in size, texture, or colour due to natural handcrafting processes.
Shedding is normal, especially upon initial use. Trim loose fibres with scissors—never pull them. Pilling can also occur near high-traffic zones and can be managed with gentle trimming or vacuuming.
Prolonged sunlight exposure can alter colours. Avoid direct sun where possible, and rotate your rug regularly to ensure uniform fading.
Take the rug outdoors to shake or beat it lightly to remove embedded dust. For a deeper clean, consult professionals experienced with natural fibre rugs—ideally once a year. Avoid steam cleaning and machine washing unless explicitly stated safe by Elan & Earth.
Natural fibre rugs attract moths. Regular vacuuming helps prevent infestations by removing eggs and larvae. If moth activity is suspected, seek professional treatment—avoid mothballs and strong chemicals.
When storing, roll—never fold—the rug. Store in a cool, dry place, wrapped in breathable material. Reverse-roll if shipping creases appear to help the rug relax back to shape.
Contact our care experts atsupport@elanandearth.com.auor call+61 404 533 322