• Elan & Earth currently ships within Australia only.
• For international orders, we may be able to arrange shipping on a case-by-case basis. Please contact us at support@elanandearth.com.au with your request, and we will provide a custom quote.

• Processing Time: Orders are typically processed within 2 business days after payment confirmation.
• Dispatch Confirmation: Once your order has been packed and dispatched, you will receive a shipping confirmation email with tracking details.

• Standard Shipping: 5–7 business days for metro areas, and up to 10 business days for regional areas.
• Express Shipping: Available at an additional cost. Delivery typically takes 2–4 business days for metro areas.
  
  

Please note: Delivery times are estimates only and may vary due to seasonal demand, weather conditions, or courier delays.

• Standard Shipping: Free on all orders within Australia.
• Express & Premium Shipping Services: In addition to standard delivery, we offer a range of express and premium delivery options for added convenience. These services may include faster delivery timelines, room-of-choice delivery, or placement of your rug—including under furniture, if requested. Availability and pricing are dependent on your location, the size and weight of the rug, and the specific delivery requirements. To request a quote, please contact us at support@elanandearth.com.au.

•  Once your order is dispatched, you will receive an email with a tracking number and link to monitor its progress.
• If you experience any issues with tracking or delivery, please contact our customer service team at support@elanandearth.com.au.

• We do not deliver to PO Boxes or Parcel Lockers due to the size and handling requirements of our products. Please provide a valid residential or business street address at checkout.
• If you authorise the courier to leave your delivery unattended (e.g., at the front door), Elan & Earth is not liable for any loss, theft, or damage that may occur after delivery is completed.

• Delays: If your package is delayed, we ask that you allow extra time as courier delays can occur.
• Lost Shipments: If your order is lost in transit, we will coordinate with the courier to investigate and resolve the issue.
• Damaged Goods: If your rug arrives damaged, please contact us within 48 hours of delivery and provide clear photos of:

1. The damaged rug
2. The outer packaging
3. The shipping label
   
   

We will assess the claim and arrange a replacement or refund in accordance with our Returns & Warranty Policy.

• To update your shipping address, please contact us immediately after placing your order.
• Once an order has been processed and dispatched, we are unable to make any changes to the delivery address.
• If you wish to cancel an order, you must do so prior to dispatch. Cancellations are not possible once the order has been shipped.